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Perth’s Customer Service Specialist

Long before the internet was even invented, Albert Einstein said “It has become appallingly obvious that our technology has exceeded our humanity”

Hi, I’m Ava Lucanus, proud founder and Director of Perth’s leading customer service training practice, Edge Communication. In this fast paced, technology driven world, where customer experience is so often overlooked, my mission would be to help organisations maintain their promise…and bring back exceptional customer service.

My passion for customer service formulated as a child. While cheerfully assisting in my parents’ small retail business, I quickly learned value of excellent customer service and social skills. I learnt ways to answer the phone with a smile, introduce myself nicely, and also state and perform the small things that will make customers feel valued. Just after departing school I was naturally interested in customer service roles, and for the next two decades my knowledge were honed at the front line of corporate, including banking, retail, travel and airline industries.


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North Coogee Perth Australia

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